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About JUPAS Online Application System

Technical Problems in Using the JUPAS Online Application System


1 What if applicants' computers are out of order / cannot be connected to the internet?

Applicants may log on their JUPAS accounts at friends' home, or any public-accessible computers such as those workstations in public libraries.  For security reasons, applicants should log out from their JUPAS accounts when they have finished using the JUPAS online application system.

If applicants have no access to internet-connected computers, they may come to the JUPAS Office during the office hours for further assistance.

2 When applicants input their login names and passwords, and click "Login", it prompts applicants for the information again as if they have not input anything.  What should they do?

Applicants' browsers' cookie setting may not be correct.  Try the following steps:

Chrome 50
  1. Click Settings

    Chrome Screen Capture 2
  2. Click Show advanced settings...

    Chrome Screen Capture 3
  3. Click Content settings...

    Chrome Screen Capture 4
  4. Choose Allow local data to be set (recommended)

  5. Click Done

    Chrome Screen Capture 5
IE 11.0
  1. Choose Tools and click Internet options

    ie
  2. Check Security

  3. Set Security level for this zone to Medium-high 

    ie2

  4. Check Privacy

  5. Set Settings to Accept All Cookies

  6. Click OK

    ie3

Mozilla Firefox 46.0.1
  1. Choose Tools and click Options

    firefox1

  2. Check Privacy

  3. Set History to Remember history

    Firefox Screen Capture
Safari 5.1.7
  1. Choose General Safari Setting and click Preferences...

    safari1
  2. Check Privacy

  3. Set Block cookies: to From third parties and advertisers

  4. Click 

    safari2

3 Does the JUPAS account allow multiple logins at the same time?

NO.  The JUPAS account only allows single login at the same time.