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Application Procedures

Communication Channels

The JUPAS Office, the 9 JUPAS participating-institutions and the SSSDP institutions will contact applicants via one or more of the following channels:

  1. phone (home and mobile);

  2. personal email#^;

  3. SMS^;

  4. mail; or

  5. the message boxes in applicants' JUPAS accounts.

Applicants should therefore ensure that their contact information (such as email addresses, phone numbers and mailing addresses, etc.) is correct, otherwise they may not receive important messages and correspondence from the JUPAS Office, the 9 JUPAS participating-institutions and the SSSDP institutions.

It is applicants' responsibilities to check all information from, and messages sent by, the JUPAS Office, the 9 JUPAS participating-institutions and the SSSDP institutions by post, via phone, via the JUPAS online application system or via email and / or SMS.  If they fail to do so, they will miss important information.  No reminders to check for such information will be sent to applicants.

Since important messages and correspondence from the JUPAS Office, the 9 JUPAS participating-institutions and the SSSDP institutions will be sent via applicants' mobile phone numbers and / or mailing addresses, applicants SHOULD NEVER share their mobile phone numbers or mailing addresses with other applicants in order to protect the information contained in, the progress of, and the outcomes of their JUPAS applications.

# As email is one of the channels that the JUPAS Office, the 9 JUPAS participating-institutions and the SSSDP institutions will use to communicate with applicants, applicants must ensure that the setting of their personal email accounts will not filter out or place such correspondence in the trash / junk bins.

^ Emails and SMS are delivered via third party network providers and therefore the JUPAS Office is not responsible for any delay, loss, transfer, amendment or damage arising from the transmission process via third party network providers.

Should there be any discrepancies between information contained in emails and SMS and applicants' JUPAS accounts, the information contained in the latter (i.e. the JUPAS accounts) is final.

Applicants are strongly advised to log on their JUPAS accounts to double-check the related information.