Skip to content
Start Main Content

About JUPAS Online Application System

Technical Problems in Using the JUPAS Online Application System


1 What if applicants' computers are out of order / cannot be connected to the internet?

Applicants may log on their JUPAS accounts at friends' home, or any public-accessible computers such as those workstations in public libraries.  For security reasons, applicants should log out from their JUPAS accounts when they have finished using the JUPAS online application system.

If applicants have no access to internet-connected computers, they may come to the JUPAS Office during the office hours for further assistance.

Please refer to the section on Important Notices.

2 When applicants input their login names and passwords, and click "Login", it prompts applicants for the information again as if they have not input anything.  What should they do?

Applicants' browsers' cookie setting may not be correct.  Try the following steps:

Chrome 68
  1. Choose Costomise and control Google Chrome

  2. Click Settings

    Chrome Screen Capture 1
  3. Click Advanced

    Chrome Screen Capture 2
  4. Click Content settings

    Chrome Screen Capture 3
  5. Click Cookies

    Chrome Screen Capture 4
  6. Choose Allow sites to save and read cookie data (recommended)

    Chrome Screen Capture 5
Safari 11
  1. Choose General Safari Setting and click Preferences...

    safari1
  2. Check Privacy

  3. Set Cookies and website data: to Block all cookies

    safari2

Mozilla Firefox 61
  1. Choose Open menu

  2. Click Options

    firefox1

  3. Click Privacy & Security

  4. Set Cookies and Site Data to Accept cookies and site data from websites (recommended)

    Firefox Screen Capture
IE 11.0
  1. Choose Tools and click Internet options

    ie
  2. Check Security

  3. Set Security level for this zone to Medium-high 

    ie2

  4. Check Privacy

  5. Set Settings to Accept All Cookies

  6. Click OK

    ie3

3 Does the JUPAS account allow multiple logins at the same time?

NO.  The JUPAS account only allows single login at the same time.