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Special Notice

The JUPAS online application system will be temporarily suspended for a scheduled system upgrade on 27 April 2023 (9:00 am – 2:00 pm).  

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About JUPAS Online Application System

  1. Home
  2. FAQ
  3. About JUPAS Online Application System
  4. Technical Problems in Using the JUPAS Online Application System

Technical Problems in Using the JUPAS Online Application System

1 When applicants input their login names and passwords, and click "Login", it prompts applicants for the information again as if they have not input anything.  What should they do?

Follow the steps below to correct the browser's cookie settings.

Chrome

  1. Choose Customise and Control Google Chrome

  2. Click Settings

    Chrome Screen Capture 1

  3. Click Privacy and security

  4. Click Cookies and other site data

    Chrome Screen Capture 2

  5. Click Allow all cookies

    Chrome Screen Capture 3
Safari

  1. Choose General Safari Setting and click Preferences...

    safari1

  2. Check Privacy

  3. Set Cookies and website data: to turn off Block all cookies

    safari2

Mozilla Firefox

  1. Choose Open Application Menu

  2. Click Settings

    firefox1_en

  3. Click Privacy & Security

  4. Set Browser Privacy to Standard

    Firefox Screen Capture
Microsoft Edge

  1. Choose Settings and more

  2. Click Settings

    Edge Screen Capture 1

  3. Click Cookies and site permissions

  4. Click Manage and delete cookies and site data

    Edge Screen Capture 2

  5. Turn off Block third-party cookies

    Edge Screen Capture 3
2 Does the JUPAS online application system support multiple logins at the same time?

NO.  The JUPAS online application system ONLY supports single log-on.  Please refrain from logging on JUPAS account with multiple devices and / or browsers simultaneously to ensure data integrity.